19 July 2011 by Dafydd Vaughan. 1 Comment.
The Royal Mail provides a major public service across the UK – it handles millions of items of mail every day. Its operating licence requires it to publish a number of data sets on its performance on a regular basis. For example, it is required to publish information on its delivery targets (quality of service) [...]
22 March 2011 by Dafydd Vaughan. No Comments.
In 2005, South Wales was hit by a major outbreak of E.coli O157. A total of 157 people, mostly children, became ill and five-year-old Mason Jones died. Following the outbreak, a Public Inquiry developed 24 recommendations aimed at preventing further outbreaks. Consumer Focus Wales has taken on the task of monitoring the implementation of these [...]
13 August 2009 by Dafydd Vaughan. No Comments.
At midnight yesterday the Digital Switchover began in Wales with the switch off of BBC 2 in the Swansea area. Over the next few months, the rest of Wales will be converted, finishing in March 2010. Prior to the start of the switchover in Wales, our parent organisation Consumer Focus Wales conducted a mystery shopper [...]
Consumer Focus is the independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.
www.consumerfocus.org.uk
