14 September 2009 by Dafydd Vaughan. No Comments.
This weekend I received a letter from Tesco, apologising for the loss of my original letter. In it they say that “despite extensive investigations, we are unable to find any trace of your letter”. This doesn’t do much to ease my concerns – there is still a letter with a copy of my driving license [...]
11 September 2009 by Joe Cicero. No Comments.
We like data at CF Labs – indeed we’d be nothing without lots of lovely data to build our apps around. So it’s logical that we’re committed to opening up and sharing data that we feel is in the public interest but is withheld unnecessarily or unfairly – think raw, infinitely useful data idling on [...]
8 September 2009 by Dafydd Vaughan. No Comments.
Tesco didn’t call be back, so I called them. As expected, I was passed from department to department (and even ended up speaking to the Caretaker for their Dundee office at one point), however, I finally got a straight answer from them. It appears that my letter was received and was sent to another office, [...]
3 September 2009 by Dafydd Vaughan. No Comments.
It appears that our request has hit a wall before it’s even started. I contacted Tesco today to ask why they hadn’t been in touch to confirm my identity. They had no record of the letter arriving. After showing them the Royal Mail proof of delivery and a bit of toing and froing, it appears [...]
14 August 2009 by Dafydd Vaughan. No Comments.
As we are all well aware, everytime you purchase something from a supermarket (or any other place for that matter), information about the purchase is recorded. Sometimes, this data contains information that means it can be traced back to you. This especially happens if you use a loyalty card such as Nectar or Tesco Clubcard. [...]
13 August 2009 by Dafydd Vaughan. No Comments.
At midnight yesterday the Digital Switchover began in Wales with the switch off of BBC 2 in the Swansea area. Over the next few months, the rest of Wales will be converted, finishing in March 2010. Prior to the start of the switchover in Wales, our parent organisation Consumer Focus Wales conducted a mystery shopper [...]
Consumer Focus is the independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.
www.consumerfocus.org.uk
