Mystery Shopper Survey
In August 2009, Consumer Focus Wales undertook a mystery shopper survey of aerial installers in Wales to see how well they were responding to the challenges of the Digital Switchover.
CF Labs published a small website to expose the results from this survey. The site provides a little background, some analysis and the raw results in a Google Spreadsheet.
13 August 2009 by Dafydd Vaughan. No Comments.
At midnight yesterday the Digital Switchover began in Wales with the switch off of BBC 2 in the Swansea area. Over the next few months, the rest of Wales will be converted, finishing in March 2010. Prior to the start of the switchover in Wales, our parent organisation Consumer Focus Wales conducted a mystery shopper [...]
Consumer Focus is the independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.
www.consumerfocus.org.uk
