Describe your idea: MySociety have created a service called WhatDoTheyKnow, which not only makes it easier for individuals to make Freedom of Information requests to the different public bodies, but also allows others see what requests have been made and what the answers have been (therefore reducing duplicate requests, measures response time and more).
Create something similar for companies, so if I wanted to complain about a service/product, I’d do it through this site and then other can see that I’ve sent correspondence to a company and can also view the content of what I’ve written. If the company gives consent, their reply can also be viewed.
What problem does it solve?: Obviously consumer issues with companies are different, but it would be a place where an individual with a problem can see if other consumers have had similar issues (based on the correspondence they’ve sent). It might not be possible/practical/legal to publish a companies response to each letter, but there could be pre-defines outcome tick boxes like:
-Resolved (or more detailed like ‘refunded’, ‘compensation paid’)
-Claim/complaint rejected
-No response
It could also show trends in complaints, either by company or by sector.
If users had to register to use, you could gather info like age group, gender, education, income, location to also monitor trends
