Yesterday I spent a bit of time on the phone to the Information Commissioner’s Office (ICO) to find out what to do next. The person I talked to seemed quite concerned that they have lost the letter I sent them – and believes I am right in assuming it is in itself a breach of the DPA.
They have recommended that I resend the letter (as requested) to Tesco’s HQ, and include a coverletter explaining my concerns and asking them to explain what has happened. If I don’t receive a satisfactory response, I need to fill out a complaint form and submit it to the ICO.
The new letter has been posted today by recorded delivery.
As before, I’ve reproduced the text (with some personal details removed) below.
Data protection requests done right « Consumer Focus Labs
October 8th, 2009 at 07:40
[...] we’re still waiting for a full response from Tesco, I wanted to tell you about a Data Protection Request that went [...]
Tesco data – the response « Consumer Focus Labs
October 19th, 2009 at 14:46
[...] have now responded to our data protection request. They’ve sent through a 13 page letter which includes printouts and screen shots from their [...]