Tesco didn’t call be back, so I called them. As expected, I was passed from department to department (and even ended up speaking to the Caretaker for their Dundee office at one point), however, I finally got a straight answer from them. It appears that my letter was received and was sent to another office, however not the correct office. Instead of sending it to the Cheshunt HQ, it was instead sent to the IT offices. From here, they appear to have lost all trace of the letter. Tesco have asked me to resend the letter to their HQ.
This raises a few points – firstly, it does not reflect well on their internal processes if they have not put it through their own logging procedure. Secondly, there is now a letter with some of my personal details (including a photocopy of my driving license) missing somewhere. This in itself would appear to be a breach of the Data Protection Act.
Before I proceed, I think I need to get some advice from the Information Commissioner’s Office who are responsible for the DPA.
