This weekend I received a letter from Tesco, apologising for the loss of my original letter. In it they say that “despite extensive investigations, we are unable to find any trace of your letter”. This doesn’t do much to ease my concerns – there is still a letter with a copy of my driving license missing somewhere.
To be fair on Tesco, they have provided me with a £10.00 voucher as a gesture of goodwill and to cover the costs of postage. Of course, compensation isn’t what we are after, so the voucher will sit in a locked draw for now.
A copy of the letter Tesco sent me is below.
