9 December 2010 by Dafydd Vaughan. No Comments.
Over the past few months the Energy team at Consumer Focus have been working to develop a way to publish information about the way energy suppliers handle complaints. The aim is to provide people with additional useful information which can be used when deciding which energy supplier to use. The team has been compiling quarterly [...]
7 December 2010 by Dafydd Vaughan. 1 Comment.
A little while ago the Community and Public Services team at Consumer Focus commissioned the Plunkett Foundation and the Social Enterprise Coalition to compile details of post offices owned and operated by communities. The data includes contact details, core activities, company type, their relationship with Post Office Ltd (POL), details of the services provided, information [...]
21 October 2010 by Joe Cicero. 1 Comment.
Last week the government announced that Consumer Focus is to be abolished as part of the Public Bodies Reform Bill introduced to Parliament. Whilst timescales and finer details are undefined at this point the intention is to transfer part of Consumer Focus’ functions to the charities Citizens Advice and Citizens Advice Scotland. Consumer Focus has [...]
4 October 2010 by Dafydd Vaughan. No Comments.
What is happening? We will be upgrading the Consumer Focus website throughout the day on Wednesday 6th October Thursday 7th October. During this work, there may be holding pages in place and the website may be unavailable for short periods of time. We apologise in advance for any inconvenience this may cause. More Detail The [...]
25 August 2010 by Dafydd Vaughan. 2 Comments.
Since we launched StayPrivate.org in June we’ve been receiving lots of comments, questions and requests for help from users of the service. As we’ve noticed trends in these messages, we’ve been making changes to the site such as adding in extra descriptions and help text to make it easier to use. We’ve also restructured our [...]
16 June 2010 by Dafydd Vaughan. 1 Comment.
Since our post on Friday last week, we’ve been busy working on clearing the queue of submissions and implementing some of the feedback we’ve received. We’re pleased to say that we’ve now reduced the queues to a more manageable level and are submitting everyone within 2 hours of signing up. Since our media appearances on [...]
11 June 2010 by Dafydd Vaughan. 3 Comments.
Thank everyone who has signed up to StayPrivate.org over the last 36 hours or so. We’ve had massive interest in the website – much more than we expected. I’d also like to thank everyone who has sent us comments, suggestions and questions. We haven’t managed to reply to all of them yet, but we are [...]
10 June 2010 by Dafydd Vaughan. 11 Comments.
Following on from our announcement yesterday, we’ve just launched our new beta website – StayPrivate.org There are a huge number of marketing opt-out services provided in the UK. At present, each service has its own website and forms required to register. These forms require much of the same information such as your name, address, email [...]
9 June 2010 by Dafydd Vaughan. 7 Comments.
In our last entry we mentioned a number of projects that we would be launching once the general election was over and we emerged from purdah. We are now at that point, and the first of these projects will be launched into beta tomorrow. StayPrivate.org is designed to make it easier to reduce the amount [...]
6 April 2010 by Dafydd Vaughan. No Comments.
The UK General Election is likely to be called today. When it is, CF Labs will have to follow a strict set of guidelines on what public activities it can undertake. This means that we will probably go very quiet until after the results are announced. Despite this, we will still be working away on [...]
Consumer Focus is the independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.
www.consumerfocus.org.uk
